Support Center - Mind Insurance Challenge

Mind Insurance Support Center

How can we help you today?

1. Need to Talk?

Email Support

Get help with technical, account, or program questions.

kes@purposewaze.com

Important Disclaimer

The Mind Insurance Challenge App provides educational and motivational content only. It is not intended to replace professional medical, psychological, or therapeutic advice. **Always consult qualified professionals for medical or mental health concerns.**

3. Quick FAQs and App Features

How do I access the app? Is it password-based?

We use a flexible authentication system. You can sign in using an **Email/Password** combination or, for faster access, use the **Magic Link Authentication** (passwordless). If you used a Magic Link, simply log out and enter your email again to receive a new link. For password-based access, use the "Forgot Password" link on the login screen.

What is the P.R.O.T.E.C.T. methodology and how does it work daily?

P.R.O.T.E.C.T. is our proprietary 30-day framework for deep habit formation, implemented through three daily sessions:

  • Morning Setup (6:00-10:00 AM): Focuses on Pattern Check + Identity Reinforcement.
  • Afternoon Pit Stop (12:00-15:00 PM): Involves Trigger Reset + Energy Audit.
  • Evening Victory Lap (18:00-22:00 PM): Includes Celebrate Wins + Tomorrow Setup.

You are scored based on time and completion, with a maximum of 17 Championship points available per day.

The app is crashing or I found a bug. What should I do?

First, ensure your app is fully updated from the App Store or Google Play. If the issue persists, please try restarting your device. If it still crashes, send an email to kes@purposewaze.com and include your device type (e.g., iPhone 15, Samsung Galaxy S23) and a description of what you were doing when the issue occurred.

How does the Partner Accountability System work?

The app includes a Partner Overlay for real-time interaction. Partners are matched using an AI-powered **Partner Matching Questionnaire** based on business context, development goals, and accountability preferences. Partners can view side-by-side progress, quick message, and use motivation actions (celebrate, encourage, challenge).

What is the Identity Vault?

The **Identity Vault** serves as your transformation archive. It aggregates data from your daily practices and voice recordings to provide AI-powered insights, including your **Identity Shift Score**, **Pattern Break Rate**, and **Energy Trend** analysis.